CUSTOMER COMPLAINT FORM

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Customer Complaint Form

Name*

Email*

Account Number*

Phone Number*

Product or Type of Service*

Date of Complaint*

Description of Complaint *

Desired Action (what the costumer would like)*

AlterBank Limited is a financial services company incorporated in St. Lucia and is licensed under the International Banks Act, Cap. 12.17, as a Class A Bank. It is regulated by the Financial Services Regulatory Authority. This license allows the bank to conduct international banking operations in the international markets. It provides services to companies and non-residents, offering Multi-Currency Accounts & Foreign Exchange, Transactional Banking, Fixed Term Deposits, Loans, Credit Cards, and eBanking. At AlterBank we place a high priority on the security of our clients. We would like to take this opportunity to remind you that we will never request any sensitive personal information, such as access codes, online banking credentials, bank account details, debit card numbers, or credit card information, via email or any other link. If you encounter any suspicious activity, we kindly ask that you contact our customer service team immediately by email at customerservice@alterbank.com. Rest assured that we are committed to safeguarding your privacy and security, and we appreciate your assistance in helping us maintain a safe and secure banking environment.

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